The use of digital technologies in public administrations has increased in recent years , to transform relations with users and improve administrative efficiency. How to better use these tools to implement customer relations simpler, more accessible and more secure?
The use of digital technologies in public administrations has increased in recent years. The popularity of these tools stems from both the possibilities they offer to transform the relationship between citizens and public services and their ability to increase administrative efficiency.
This note, based on experiences and innovations abroad, focuses on recent advances and the future of e-government in France.
In the institutions in charge of social policies, how best to use these tools to implement customer relations simpler, more accessible and more secure?
Summary
- Objectives and Overview of French reforms
- Continue to improve the relationship between the administration and its users
- Ensure the implementation and success of reforms
- Author: Marie-Pierre Hamel, Department Social Issues
Tags: administration, ICT, users, utilities, internet.